Terms of service
1. DEFINITIONS
1.1. Seller – Dronefix, UAB, legal entity code 306171324.
1.2. E-shop – this online store, located at www.dronumokykla.lt.
1.3. You / Buyer – 1) a natural person who, under the applicable legislation, has the legal capacity to enter into transactions and who purchases goods for personal use (not for business purposes); 2) a legal entity of the Republic of Lithuania purchasing goods as an end consumer (intending to use the goods for representational or other purposes unrelated to the resale of the goods or their use for business, manufacturing or service-provision purposes); 3) duly authorised representatives of any of the persons listed above.
1.4. Rules – these rules, which establish the rights and obligations of the Buyer and the Seller, the terms for purchasing and paying for the goods and services offered by the Seller, the procedure for the delivery and return of goods and services, the liability of the parties, and other provisions relating to the purchase and sale of goods and services in the E-shop.
1.5. Parties / Party – the Buyer and the Seller, jointly or individually.
1.6. Goods / services – everything sold in the E-shop. References to "goods" hereinafter in the Rules also cover services, where both goods and services are sold in the E-shop, unless stated otherwise in the Rules.
2. GENERAL PROVISIONS
2.1. These Rules are a binding legal document establishing the mutual rights, obligations and liability of the Buyer and the Seller, as well as other provisions relating to the purchase and sale of the goods and services offered by the Seller when the Buyer purchases goods or services in the E-shop.
2.2. In order to use the E-shop and purchase goods and services in it, the Buyer must agree to the Rules. By confirming that they have read and agree to the Rules, the Buyer undertakes to comply with them. By purchasing goods and services in the E-shop, the Buyer agrees to the application of the Rules and confirms that they have understood them. If the Buyer has not read and/or has not understood the Rules, or does not agree to them, they may not purchase goods and services in the Store.
2.3. By confirming that they have read and understood the Rules, the Buyer also confirms that they meet the definition of a Buyer set out above.
2.4. The Seller has the right to amend the Rules at any time, at its own discretion. Amendments to the Rules take effect once published in the Store. If the Buyer uses the Store in any way after amendments to the Rules have been published, they are deemed to have agreed to all such amendments.
2.5. The Seller is not liable for and does not compensate the Buyer for any damage incurred as a result of non-compliance with the terms set out in the Rules.
3. CONCLUSION OF THE PURCHASE–SALE AGREEMENT
3.1. Both registered and unregistered users may shop in the E-shop.
3.2. The purchase–sale agreement is concluded between the Seller and the Buyer. The purchase–sale legal relationship and the agreement between the Seller and the Buyer are deemed to have been concluded when: (I) the Buyer submits an order by assembling a shopping cart in accordance with the Seller's instructions; (II) the Buyer selects a delivery or collection method; (III) the Buyer selects a payment method and pays for the order in full; and (IV) the Buyer receives an order confirmation. The agreement is deemed to have been performed once the Buyer receives the goods.
3.3. The Seller confirms the Buyer's order by displaying and/or sending the order details together with a confirmation notice (by email and/or telephone) and/or a VAT invoice.
3.4. The Seller has the right to send or display other interim notices to the Buyer prior to the conclusion of the purchase–sale agreement, for example regarding a payment that needs to be made or confirmation that payment has been received.
4. RIGHTS AND OBLIGATIONS OF THE PARTIES
4.1. The Buyer has the right to: purchase goods in the E-shop at the price indicated, in accordance with the procedure set out in the Rules; and withdraw from the purchase–sale agreement concluded when purchasing goods in the E-shop, by notifying the Seller in writing no later than within 14 (fourteen) days, in accordance with these Rules and the Civil Code of the Republic of Lithuania.
4.2. The Buyer also has the right to return and/or exchange goods of unsatisfactory quality and to make use of the warranties applicable to the goods.
4.3. The Seller has the right at any time, at its own discretion and without notice to the Buyer, to temporarily suspend or terminate the operation of the E-shop. If the operation of the E-shop is temporarily suspended, orders already placed by Buyers will be completed, but no new orders will be accepted from the date of suspension or termination set by the Seller.
4.4. The Seller has the right to cancel the Buyer's order under the conditions and in accordance with the procedure set out in the Rules.
4.5. The Parties have such other rights as are provided for in these Rules or in the legislation of the Republic of Lithuania.
4.6. The Buyer is obliged to pay the price of the goods ordered and of their delivery to the Buyer, as well as any other payments (if such are specified when the agreement is concluded), and to cover the costs of returning goods where those costs are borne by the Buyer.
4.7. The Buyer undertakes to accept the goods ordered in accordance with the delivery method selected. Where the Buyer chooses to collect the goods from the collection point they have specified, the Buyer undertakes to do so within the period set by the Seller.
4.8. The Buyer undertakes not to use the E-shop in any way that could endanger its proper functioning, security or integrity, or restrict the ability of other persons to use the Store. The Buyer is obliged to use the E-shop only for lawful purposes.
4.9. The Seller undertakes to deliver the goods ordered to the Buyer using the delivery method selected by the Buyer, or to prepare the goods for collection if that delivery method has been chosen.
4.10. The Seller undertakes to accept goods returned by the Buyer in accordance with the procedure set out in the Rules and the laws of the Republic of Lithuania.
4.11. If the Seller is unable to supply the goods ordered, the Seller undertakes to refund the money paid by the Buyer for the missing item or for the entire order within 14 working days.
4.12. The Parties are also obliged to comply with the other requirements set out in the Rules and in the legislation of the Republic of Lithuania.
5. PRICES OF GOODS AND PAYMENT PROCEDURE FOR GOODS AND SERVICES
5.1. All prices of goods sold in the E-shop are stated in euros.
5.2. In order to order and purchase goods from the E-shop, the Buyer pays for them by one of the following methods: online banking; payment card; cash on collection of the goods.
5.3. Goods are sold to the Buyer at the prices in effect in the E-shop at the moment the order is placed. The specific price of the goods and the amount payable by the Buyer are displayed once the shopping cart has been assembled.
5.4. The price of the goods does not include the cost of delivery or the cost of any services the Buyer may order from the Seller. Unless stated otherwise, delivery and other services are chargeable. The prices of these services and the procedure for calculating and paying them are set out in the Store.
5.5. Service-centre services, including 3D printing, are priced individually. Before the service is ordered, the Seller must provide an indicative price, which may change. Where possible, the Seller will inform the Buyer of any changes to the price of the service as the work progresses.
5.6. Purchase and service documents – order details and VAT invoices – are provided to the Buyer electronically in the Buyer's account, from which the Buyer can download and/or print them. These electronic purchase documents are valid without a signature.
6. DELIVERY AND COLLECTION OF GOODS
6.1. The Buyer may choose the delivery method. The following delivery (collection) methods are offered in the E-shop: parcel lockers; collection of the goods from our premises.
6.2. If the Buyer chooses to collect the goods at the place and time indicated by the Seller, the Buyer undertakes to collect the goods in person or through an authorised representative at the place indicated by the Seller. If the Buyer designates a different recipient, the Buyer ensures that the designated recipient or their representative will collect the goods at the time and place indicated by the Seller.
6.3. Where the Seller states delivery, shipping or collection charges in the E-shop, the Seller has the right to change them at its own discretion. The applicable rates are shown in the order form window so that the Buyer has the opportunity to review them before confirming the order.
6.4. Where the Seller states delivery, shipping or collection timeframes in the E-shop, the Seller has the right to change them at its own discretion. The applicable timeframes are shown in the order form window so that the Buyer has the opportunity to review them before confirming the order.
6.5. The delivery period for the goods begins from the confirmation of the order.
6.6. The Seller is released from liability for a breach of the delivery deadlines if the goods are not supplied to the Buyer, or are supplied late, through the fault of third parties or due to circumstances attributable to the Buyer.
6.7. Where the Buyer accepts the consignment without reservation, the goods are deemed to have been delivered in undamaged packaging; the quantity, quality and assortment of the goods are deemed to conform to the terms of the purchase–sale agreement; and any additional services relating to the sale and delivery of the goods are deemed to have been performed properly.
6.8. The Seller is not liable if the colour, shape, smell or other characteristics of the goods shown in the E-shop do not correspond to the actual size, shape or colour of the goods, or to the Buyer's expectations, due to the characteristics of the monitor used by the Buyer or the Buyer's subjective assessment.
6.9. The risk of accidental loss of or damage to the goods passes to the Buyer from the moment the goods are handed over to the Buyer or to their authorised representative or agent.
7. RETURN AND EXCHANGE OF GOODS
7.1. The rules for returning and exchanging the Seller's goods purchased in the E-shop are set out here.
8. PROTECTION OF THE BUYER'S DATA AND PRIVACY POLICY
8.1. The Seller takes care to protect the Buyer's data and privacy when the Buyer uses the E-shop.
8.2. The Seller's privacy policy is set out here.
9. MARKETING MEASURES APPLIED BY THE SELLER
9.1. The Seller may, at its own discretion, run various promotions, apply discounts to goods and carry out other marketing measures. The Seller has the right to cancel or modify the promotions, discounts and other marketing measures it has established at any time, unilaterally and without separate notice. Any changes or cancellations take effect from the moment they are made.
9.2. Where the Buyer has purchased an item for which the Seller granted a discount or a gift, or where the Buyer paid with a gift card, and the Buyer then exercises their right to return the item, only the amount actually paid by the Buyer for the item is refunded.
10. LIABILITY OF THE PARTIES
10.1. The Buyer must use the E-shop only for lawful purposes permitted by the Rules and the applicable legislation, and is liable for any breach of this obligation.
10.2. The Buyer undertakes to ensure that the data they provide when using the E-shop is correct, up to date and accurate. If the Buyer provides incorrect data, the Seller is not liable for the resulting consequences.
10.3. The Buyer is responsible for the security of their registration details and undertakes not to disclose them to third parties. The Seller is not liable for the consequences of the Buyer disclosing their information to third parties.
10.4. If the Buyer provides their details to a third party who then uses those details to access the E-shop, the Seller regards that person as the Buyer, and all the rights and obligations applicable to the Buyer apply to them.
10.5. The Seller is released from all liability in cases where losses arise because the Buyer, disregarding the Seller's recommendations and their own obligations, did not read the Rules and/or the purchase–sale agreement, even though they were given the opportunity to do so.
10.6. If the Seller's Store contains links to the websites of other companies, institutions, organisations or persons, the Seller is not responsible for the information found there or the activities carried out there; the Seller does not supervise or control those websites and does not represent those companies or persons.
10.7. Where damage occurs, the party at fault shall compensate the other party for direct losses only.
10.8. The Seller is not liable for non-performance of the purchase–sale agreement and/or for the non-delivery or late delivery of goods where this occurs through the fault of third parties or due to circumstances that the Seller could not control and could not reasonably foresee at the time the purchase–sale agreement was concluded, and whose occurrence or consequences the Seller could not prevent (force majeure). If such circumstances last longer than 1 (one) month, the parties may terminate the purchase–sale agreement by mutual agreement.
11. FINAL PROVISIONS
11.1. The Rules, the purchase–sale agreement and the legal relationship arising between the Buyer and the Seller are governed by the applicable legislation of the Republic of Lithuania and the European Union.
11.2. The Seller has the right, at its own discretion and unilaterally, to amend the Rules without prior notice. Amendments take effect from the moment they are posted in the E-shop and are binding on any Buyer wishing to use the E-shop.
11.3. Information provided on the Seller's Store website is deemed to have been provided to the Buyer in writing.
11.4. The Seller may at any time transfer its rights and obligations arising from these Rules to third parties without the Buyer's consent and without notifying the Buyer.
11.5. Any disagreements between the Buyer and the Seller shall be resolved through negotiation. If the Parties fail to reach an agreement, disputes shall be finally settled in accordance with the procedure established by the laws of the Republic of Lithuania.
11.6. A Buyer who is a consumer may submit a request and/or complaint regarding goods or services purchased in the Store to the State Consumer Rights Protection Authority (Vilniaus g. 25, 01402 Vilnius, tel. +370 5 262 6751, fax +370 5 279 1466, email tarnyba@vvtat.lt, website www.vvtat.lt, or its regional divisions in the counties), or complete a request form on the Online Dispute Resolution platform available at http://ec.europa.eu/odr/. This provision does not apply to Buyers who are business customers.